While most of the articles here pertain to dating, I thought I would post this tale about my experiences with Comcast, which is by far the worst company I've ever dealt with.
I ordered Comcast High Speed Internet in December 2007, taking advantage of their 16/2Mbps offer, the highest tier of speed. I paid significantly more for this high-speed upgrade. I play a lot of games online through XBox Live, and my brother plays games on the PC. I download all sorts of content to the XBox, and my brother buys all his games online. The games can be as large as 10 gigabytes for a single installation, and that isn't counting the bandwidth necessary for voice chat. I also have a paid subscription to the music service Napster, which I always have running while I'm making dinner and cleaning and working.
Comcast called on June 3 with a "high priority message," instructing me to call back ASAP. When I did so, a technician told me that I was using too much bandwidth and that I had to reduce bandwidth usage in order to remain being serviced by Comcast. I pointed out that they never pointed out limitations in their usage in their advertisements and that I had paid a significant amount for a higher-bandwidth connection. When the technician refused to back down, I thought I would find out what the bandwidth limit was so that I could see if the policy was reasonable. I asked for a definite figure as to how much usage I was permitted. The technician, rather rudely, wouldn't say, stating that I only had to "significantly reduce" my usage to remain in compliance with this under-the-radar policy. If I didn't, I would be disconnected.
I sent a letter to Comcast's CEO, and got a call from someone who told me that "excessive use" was defined as "13 million E-Mails per month." They forgot to mention that an E-Mail could be as small as one character, or could contain attachments of hundreds of megabytes each. They completely refused to tell me what the limit is.
In response, I reduced my service level to the lowest possible amount of bandwidth (6/384 in this case). What's the point of having a higher bandwidth rate if you will go over their invisible cap by using it? Comcast engages in deceptive advertising by touting their no-frills Internet service, and then buries in their terms of service somewhere a clause that allows them to harass their customers over bandwidth usage. I can understand that Comcast needs to keep its network operating at full capacity, but what I cannot understand is why I could not obtain from a technician the exact limit that I should abide by.
How am I supposed to adhere to a policy when I don't know what it is?
Because I don't know what the limit is, it's only a matter of time until Comcast disconnects my service. Until Comcast decides to end its unethical business practices, I suggest you avoid their game-playing as much as possible. If you have Internet service through them and have a reasonable alternative, switch providers. For TV, almost everyone can switch to satellite TV, even if you live in an apartment (the landlord is required to allow you to install the dish, but (s)he can dictate where it is placed). I sold my stock in Comcast and hope that it continues its current slide.
It will be interesting to see how Comcast does in light of the complaints that continue to mount against it for this policy. Game-playing like this generally goes unpunished in the social world, but my prediction is that someone will soon sue Comcast and Comcast will publicize its limits. Now, if only one had an outlet to get that kind of action in the social world.
